Click & Collect – Key Terms

Collection

• Collection is from our Longniddry site only
• Do not attend until you receive a Collection Available Notification (CAN)
• Collection hours: Monday–Friday, 8am–4pm
• Orders must be collected within 14 days of the CAN
• After 14 days, orders may be cancelled and refunds assessed in line with our refund policy and consumer law
• Collection area is covered by 24-hour CCTV

Loading & vehicles

• You are responsible for ensuring your vehicle is suitable and legally loaded
• Loading assistance is not guaranteed
• Multiple trips are allowed if required
• We accept no responsibility for vehicle payloads

Bulk bags

• Bulk bags are available for Click & Collect
• Suitable vehicles must be used
• We reserve the right to refuse loading onto unsafe or unsuitable vehicles

Delays

• Click & Collect is not guaranteed to be faster than delivery
• We are not responsible for delays outside our reasonable control
• Your statutory rights apply if delays become unreasonable

Cancellations & changes

• You may have cancellation rights under consumer law
• We may cancel orders if payment is not received or collection is not completed
• Orders cannot be amended once processed
• If collection is not possible, delivery may be arranged (standard charges apply)
• We may amend or withdraw the Click & Collect service at any time