Delivery
Please read the delivery information below.
Delivery Timescales
Orders placed now will not be delivered before the following timescales:
Delivery of orders WITH bulk bags is usually between 5-10 working days.
Delivery of orders WITHOUT bulk bags is usually between 5-10 working days.
Delivery Zones
| ZONE | POSTCODE |
| Local | EH1 – EH42 |
| Zone 1 | EH43 – EH55 TD1, TD2, TD13 |
| Zone 2 | FK1 – FK3 KY11 TD3, TD4, TD10, TD11, TD14 |
| Zone 3 | KY1 – KY5, KY12 TD5, TD6, TD12, TD15 |
| Zone 4 | FK4 – FK7, FK10 – FK14 G1 – G45, G51 – G53, G58 – G59, G64 – G75, KY6 – KY9, KY13 ML1 – ML12 TD7 – TD9 |
| Zone 5 | DD1 – DD4, DD6 FK8 – FK9, FK15 – FK17 G61 – G63, G76 – G78 KY10, KY14 – KY16 PH1 – PH8, PH13, PH14 |
| Any other postcode not listed above | We are able to deliver to almost all other Scottish areas by using a pallet haulier. Please contact us and we will endeavour to get the best price from the hauliers. |
Small Bag Delivery
We do not require you to be at home to receive your delivery – just give instructions with your order as to where the bags are to be deposited. There may be occasions where someone has to be in to open a locked gate and we will do our utmost to accommodate such requirements, but this may entail a delay in your delivery.
We recognise that the bags are heavy and endeavour to place them at one convenient location within your garden, however we will not be able to take them through your home to a rear garden. We do ask that in giving us instructions you take into account any hazards such as slippery steps or narrow openings. Also please be considerate to the delivery team in terms of distance they have to carry the bags from the truck.
The delivery team are instructed to use their discretion.
Dog owners please ensure that your dogs will not be a risk to our delivery team.
Please note that we are no longer able to park on the pavement, we will also not park on zig zag or double yellow lines.
For delivery to postcode areas outwith our postcode zones please contact us for delivery options. We can use contract hauliers to deliver you order for you on a pallet and delivery can only be guaranteed to the kerbside in this instance
Allotment Deliveries
We can delivery to your all allotment site however this will be to the gate/car park only. We will no longer take the bags to your individual allotment plot.
Delivery of Small Bags (50L)
Delivery is free for orders over £40 within Edinburgh, East Lothian and Midlothian. For other areas out with these, please see the Postcode Delivery Zone table above.
Please note : Please be 100% certain that access is possible, if the delivery vehicle cannot make the delivery you will still have to pay the transport costs.
| ZONE | COST PER ORDER |
| Local | £15 if order is under £40 otherwise £5 |
| Zone 1 | £17.50 |
| Zone 2 | £25 |
| Zone 3 | £33 |
| Zone 4 | £40 |
| Zone 5 | £50 |
| Any other postcode not listed above | We are able to deliver to almost all other Scottish areas by using a pallet haulier. Please contact us and we will endeavour to get the best price from the hauliers. |
Delivery Development for Bulk Bags.
Due to the recently enforced Low Emission Zones (LEZ) within some of the major towns and cities in Scotland we only have one lorry now to do bulk bag deliveries, this is slightly bigger than our two old lorries and it has slightly less movability.
What does this mean for your delivery? Well, there will be some places that we have been before that we will no longer be able to reach with the new lorry. So if you have had a delivery before and it was tight in anyway there is a chance that with this new lorry the bulk bag may not be placed in the exact same area.
We understand that you may find this inconvenient however having a lorry that can cover all areas is paramount to our continued success.
Our new lorry is a Scania flat bed with a rear-end crane arm for lifting the bags a distance of 5/6 metres.
Lorry Dimensions: 3.81 metres high; 2.9 metres wide; 9 meters long.
Bulk Bag Delivery
We do not require you to be at home to receive your delivery – just give instructions with your order as to where the bags are to be deposited. There may be occasions where someone has to be in to open a locked gate and we will do our utmost to accommodate such requirements, but this may entail a delay in your delivery.
We recognise that the bags are heavy and endeavour to place them wherever is convenient for you within the garden. However, we do ask that in giving us instructions you take into account any hazards such as over-head cables, large trees, areas without person access etc. The lorry is able to lift over fences and hedges as long as they can get alongside it and the distance is less than 6 meters.
We will never lift the bags over anything of major value, vehicles, sheds etc. Garden Solutions will not be liable for any damage caused by lifting the bag to the location asked for.
Also please be considerate to the delivery team in terms of distance they have to carry the bags from the truck, if also buying the smaller 50L bags.
The delivery team are instructed to use their discretion.
Please note that we are no longer able to park on the pavement, we will also not park on zig zag or double yellow lines.
Dog owners please ensure that your dogs will not be a risk to our delivery team.
Delivery of Bulk Bags (Approx 1000 Litres)
Delivery of bulk bags to the postcodes detailed in the Postcode Delivery Zone table are with our own lorry (with hi-ab). All other zones may be delivered by contract hauliers by pallet and trolley and can only be guaranteed to the kerbside. Please call for the price of bags delivered to postcode areas not listed.
Please note : Please be 100% certain that access is possible, if the delivery vehicle cannot make the delivery you will still have to pay the transport costs.
| ZONE | COST PER ORDER |
| Local | £15 |
| Zone 1 | £40 |
| Zone 2 | £50 |
| Zone 3 | £60 |
| Zone 4 | £70 |
| Zone 5 | £85 |
| Any other postcode not listed above | We are able to deliver to all areas, please contact us and we will endeavour to get the best price from the hauliers. |
Click & Collect – Key Terms
Who we are
Garden Solutions, Dunaros, Ballencrieff Farm, Longniddry, East Lothian, EH32 0PJ
These terms apply to consumer customers only.
Ordering & payment
- Orders must be placed and paid for in advance unless agreed otherwise
- A contract is formed once we accept your order
- Prices include VAT
- We may cancel and refund orders where a genuine pricing error has occurred
Collection
- Collection is from our Longniddry site only
- Do not attend until you receive a Collection Available Notification (CAN)
- Collection hours: Monday–Friday, 8am–4pm
- Orders must be collected within 14 days of the CAN
- After 14 days, orders may be cancelled and refunds assessed in line with our refund policy and consumer law
- Collection area is covered by 24-hour CCTV
Loading & vehicles
- You are responsible for ensuring your vehicle is suitable and legally loaded
- Loading assistance is not guaranteed
- Multiple trips are allowed if required
- We accept no responsibility for vehicle payloads
Bulk bags
- Bulk bags are available for Click & Collect
- Suitable vehicles must be used
- We reserve the right to refuse loading onto unsafe or unsuitable vehicles
Delays
- Click & Collect is not guaranteed to be faster than delivery
- We are not responsible for delays outside our reasonable control
- Your statutory rights apply if delays become unreasonable
Cancellations & changes
- You may have cancellation rights under consumer law
- We may cancel orders if payment is not received or collection is not completed
- Orders cannot be amended once processed
- If collection is not possible, delivery may be arranged (standard charges apply)
- We may amend or withdraw the Click & Collect service at any time
Returns & refunds
- Returns or exchanges may be requested within 28 days of collection
- Goods must be unused and in original condition
- A minimum 10% handling charge may apply to non-faulty returns
- Delivery charges are non-refundable
- Refunds are issued to the original payment method where possible
Legal
- Nothing in these terms affects your statutory consumer rights
- These terms are governed by Scots law
- Product images are for guidance only; natural variations may occur
