Garden Solutions (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data collected from you, or that you provide to us will be processed by us.  By visiting www.gardensolutions.info (http://www.gardensolutions.info ) and providing personal data to us, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulations, (GDPR) the data controller is Garden Solutions.

The full privacy policy can be found in the link at the bottom of the Home page.

If you have any questions about this policy, please contact us at enquiries@gardensolutions.info 

The Data Protection Act & GDPR

Under the Data Protection Act 1998 and GDPR, we have a legal duty to protect any information we collect from you. This provides that the data we hold about you should be processed lawfully and fairly. It should be relevant, accurate and not excessive.

The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.

We use leading technologies to safeguard your data, with strict security standards and processes to prevent any unauthorised access to it. We will never pass on your details to any third party unless you give us explicit permission to do so.

Information you give us

We collect the details provided by you on registration together with information we learn about you from your use of our service, from letters, telephone calls or emails and your visits to our web site, responding to offers or when you contact us to update or change personal details or contact preferences etc or when you report a problems with our site to us. The information you give us may include your title, name, address, email address and telephone number.

We also monitor customer traffic patterns and site use which enables us to improve the service we provide to you.

If you opt to receive email updates from Garden Solutions, the registration information we collect is kept securely by us and any secure partner we may use to assist us in contacting you and will be held until such time that you unsubscribe or inform us otherwise. This information is stored to allow us to send information about Garden Solutions that may be of interest to you and will never be given to any other party without your consent (other than secure partners that we may use to assist us in contacting you).

We do not retain any financial information provided to us during purchases made by email, letter or phone using a card machine. 

How we store your information:

Your information is stored at Garden Solutions within the ordering processing system on computer which is password protected and restricted access.

How we use that information

Personal data supplied by you is used to arrange supply and delivery of our products and to contact you with Annual catalogues and any Special Offers throughout the year.

Cookies

Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies for a number of purposes, including enabling us to simplify the identification process for registered users, to ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and shopping behaviour. We may also use anonymous cookies if you have reached Garden Solutions through an affiliate website to analyse the effectiveness of our marketing and to track any payments to those affiliates.

Credit Card Transaction and Security

For your security, authorisation for purchases will be checked with the credit card company before goods are dispatched. In addition our 128-bit secure server software (known as Secure Sockets Layer or SSL) is the industry standard and uses the best technology available to encrypt all of your personal information, including credit card number and your personal details, so that these cannot be read as the information travels over the Internet.

Our Card and online payments are processed by Worldpay . We do not retain a record of your Credit/ Debit card details. Please consult terms and conditions of the Worldpay service for more information on how data connected to your purchase is processed, used and stored by them.

Access rights

You have a right to see any personal data which we may hold about you , correct any inaccuracies or request deletion of data directly related to you and removal from any mailing list . To obtain a copy of this, please write to us at the following address: Freepost RRZR-KGEE-EEGT Garden Solutions, Ballencrieff, Longniddry EH32 0PJ enclosing your postal details . Please note that confirmation of identity may be required before any data information is given out to you.

Changes to this Privacy Policy

If this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, and how we use it.

 

This policy was last updated: May 2018